Privacy Policy

1. Privacy Policy for btgamhs.ca

Last Updated: March 1, 2026

1. Introduction

This Privacy Policy explains how Bridge the Gap Addiction and Mental Health Services (“BTGAMHS”) protects your personal information when you visit the website btgamhs.ca (the “Website”). We are committed to safeguarding your privacy and handling your information in accordance with HIPAA, California privacy law, and other applicable regulations.

This policy does not replace our clinical Notice of Privacy Practices, which governs protected health information (PHI) used in treatment, payment, and health‑care operations. That notice is provided separately in‑clinic or upon request.

2. Information We Collect

We may collect the following:

• Personal information: name, phone number, email address, mailing address, and date of birth when you submit forms or contact us.
• Health‑related information: brief clinical or referral details you voluntarily include in messages or forms (for example, “type of concern” or requested service).
• Technical information: IP address, browser type, device information, pages visited, and cookies, collected automatically to improve site performance and user experience.

We recommend that you avoid sending highly sensitive or time‑sensitive clinical information (e.g., detailed trauma history, medication lists, or crisis‑related details) via unencrypted email or Website forms.

3. How We Use Your Information

We use your information:

• To respond to your inquiries and schedule appointments.
• To provide information about our services and programs.
• To comply with legal and regulatory requirements (including HIPAA and state privacy laws).
• To improve the Website’s functionality and user experience (e.g., analytics, error tracking).

We do not sell, rent, or share your personal information or PHI for marketing or unrelated commercial purposes.

4. Who We Share With

We may disclose information:

• Internally to our authorized staff who need it to provide care or support services.
• To third‑party service providers (e.g., website hosting, IT support, scheduling or email platforms) that are bound by confidentiality and HIPAA‑compliant business‑associate agreements where applicable.
• When required by law, such as reporting certain threats to health or safety or responding to valid court orders or subpoenas.
• In de‑identified or aggregated form for quality‑improvement or research purposes, where no individual can be reasonably identified.

We do not disclose PHI via the Website to unrelated third parties without your written authorization, except where permitted by law.

5. Security

We take reasonable technical and administrative safeguards to protect your information, including:

• HTTPS encryption for data in transit.
• Access controls and role‑based permissions.
• Secure servers and regular security reviews.

However, no transmission over the Internet can be 100% secure, so we strongly discourage sending highly sensitive clinical details through unsecured email or forms.

6. Your Rights

Under HIPAA and California privacy law, you may have the right to:

• Request access to and copies of your PHI held in our records.
• Request amendments to PHI if it is inaccurate or incomplete.
• Ask for certain restrictions on how we use or disclose your PHI, if allowed.
• Request confidential communications (e.g., calling you at a specific number).
• File a complaint about a privacy violation with our office or with the U.S. Department of Health and Human Services, Office for Civil Rights.

This Website‑level policy does not limit any of your statutory rights.

7. Retention

We retain information collected through the Website:

• For as long as necessary to respond to your inquiry or provide services.
• As required by applicable law, including HIPAA and California record‑retention rules.
• Until you request deletion, where legally permissible and consistent with our obligations.

8. Updates to This Policy

We may update this Privacy Policy. The “Last Updated” date at the top will reflect any changes. Material changes will be posted on the Website and, where appropriate, communicated through other channels.

9. Contact Us

If you have questions or concerns about this policy, please contact:

Bridge the Gap Addiction and Mental Health Services Northen California

Email: info@btgamhs.ca
Phone: 707-774-1463
Address: 1221 Tabor Avenue, Fairfield, CA 94533

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe your privacy rights have been violated.